Yale and Schwartz – Nov-3-2021 – 16:37
| Section: | Average Score |
| Section 1. (Immersion): | 77.5% Above Average |
| Section 2. (Customer Experience Action Statement): | 76.88% Above Average |
| Section 3. (Relationship Building): | 74.96% Above Average |
| Section 4. (Customer Experience Cycle): | 75.09% Above Average |
| Section 5. (Zero risk): | 75.19% Above Average |
| Section 6. (World-class Internal Culture): | 74.57% Above Average |
| Section 7. (World-class Leadership): | 76.01% Above Average |
| Section 8. (Above and Beyond Culture): | 76.62% Above Average |
Overall score: 75.85% Above Average
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