Yale and Schwartz – Nov-3-2021 – 16:37

Section:Average Score
Section 1. (Immersion):77.5% Above Average
Section 2. (Customer Experience Action Statement):76.88% Above Average
Section 3. (Relationship Building):74.96% Above Average
Section 4. (Customer Experience Cycle):75.09% Above Average
Section 5. (Zero risk):75.19% Above Average
Section 6. (World-class Internal Culture):74.57% Above Average
Section 7. (World-class Leadership):76.01% Above Average
Section 8. (Above and Beyond Culture):76.62% Above Average

Overall score: 75.85% Above Average

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