| Section: | Average Score |
| Section 1. (Immersion): | 74.35% Above Average |
| Section 2. (Customer Experience Action Statement): | 80.59% Above Average |
| Section 3. (Relationship Building): | 80.53% Above Average |
| Section 4. (Customer Experience Cycle): | 79.58% Above Average |
| Section 5. (Zero risk): | 78.97% Above Average |
| Section 6. (World-class Internal Culture): | 77.56% Above Average |
| Section 7. (World-class Leadership): | 77.96% Above Average |
| Section 8. (Above and Beyond Culture): | 77.92% Above Average |
Overall score: 78.43% Above Average
