National Funeral Directors Association – Oct-26-2021 – 16:01

Section:Average Score
Section 1. (Immersion):71.19% Above Average
Section 2. (Customer Experience Action Statement):71.54% Above Average
Section 3. (Relationship Building):67.5% Average
Section 4. (Customer Experience Cycle):65.93% Average
Section 5. (Zero risk):66.91% Average
Section 6. (World-class Internal Culture):64.88% Average
Section 7. (World-class Leadership):65.13% Average
Section 8. (Above and Beyond Culture):64.86% Average

Overall score: 67.24% Average

Contact a CX Coach To Revolutionize Your Business

Schedule a Discovery Session