National Funeral Directors Association – Oct-14-2021 – 13:58
| Section: | Average Score |
| Section 1. (Immersion): | 71.19% Above Average |
| Section 2. (Customer Experience Action Statement): | 71.54% Above Average |
| Section 3. (Relationship Building): | 67.5% Average |
| Section 4. (Customer Experience Cycle): | 65.93% Average |
| Section 5. (Zero risk): | 66.91% Average |
| Section 6. (World-class Internal Culture): | 64.88% Average |
| Section 7. (World-class Leadership): | 65.13% Average |
| Section 8. (Above and Beyond Culture): | 64.86% Average |
Overall score: 67.24% Average
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