National Funeral Directors Association – Oct-14-2021 – 13:58
Section: | Average Score |
Section 1. (Immersion): | 71.19% Above Average |
Section 2. (Customer Experience Action Statement): | 71.54% Above Average |
Section 3. (Relationship Building): | 67.5% Average |
Section 4. (Customer Experience Cycle): | 65.93% Average |
Section 5. (Zero risk): | 66.91% Average |
Section 6. (World-class Internal Culture): | 64.88% Average |
Section 7. (World-class Leadership): | 65.13% Average |
Section 8. (Above and Beyond Culture): | 64.86% Average |