Citizens Advisory Group – May-20-2021 – 15:52

Section:Average Score
Section 1. (Immersion):71.56% Above Average
Section 2. (Customer Experience Action Statement):76.94% Above Average
Section 3. (Relationship Building):76.37% Above Average
Section 4. (Customer Experience Cycle):75.26% Above Average
Section 5. (Zero risk):75.79% Above Average
Section 6. (World-class Internal Culture):76.04% Above Average
Section 7. (World-class Leadership):74.27% Above Average
Section 8. (Above and Beyond Culture):73.66% Above Average

Overall score: 74.99% Above Average

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