Section: | Average Score |
Section 1. (Immersion): | 68% Average |
Section 2. (Customer Experience Action Statement): | 74.17% Above Average |
Section 3. (Relationship Building): | 74.24% Above Average |
Section 4. (Customer Experience Cycle): | 72.67% Above Average |
Section 5. (Zero risk): | 72.99% Above Average |
Section 6. (World-class Internal Culture): | 73.05% Above Average |
Section 7. (World-class Leadership): | 71.29% Above Average |
Section 8. (Above and Beyond Culture): | 71.11% Above Average |
Overall score: 72.19% Above Average