Citizens Advisory Group – May-20-2021 – 13:06

Section:Average Score
Section 1. (Immersion):68% Average
Section 2. (Customer Experience Action Statement):74.17% Above Average
Section 3. (Relationship Building):74.24% Above Average
Section 4. (Customer Experience Cycle):72.67% Above Average
Section 5. (Zero risk):72.99% Above Average
Section 6. (World-class Internal Culture):73.05% Above Average
Section 7. (World-class Leadership):71.29% Above Average
Section 8. (Above and Beyond Culture):71.11% Above Average

Overall score: 72.19% Above Average

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