About CX Coaching
The leading customer experience coaching authority transforming businesses worldwide
CX Coaching are a group of customer experience (CX) experts licensed and trained in the methodology developed by The DiJulius Group who have worked with world-class customer service brands around the globe such as The Ritz-Carlton, Chick-fil-A, and Starbucks.
CX Coaches help businesses create a culture that is obsessed with providing an experience to their customers and employees. The CX Coaching methodology helps organizations do the following:
- Increases the service aptitude of all employees from the CEO to the most recent hired customer facing employee.
- Develop non-negotiable standards at every customer interaction.
- Systemizes the training of your team to ensure a consistent experience is delivered by every team member in every department.
- Creates an internal world-class experience between team members and departments.
- Help create an internal world-class culture that helps produce higher employee morale and retention.
- Transform you into a zero-risk company, one that not only drops the ball less, but has protocols in place to make it right when it does occur.
- Creates an above and beyond culture
A CX Coach helps businesses build a brand customers can’t live without and help make price less relevant.