| Section: | Average Score |
| Section 1. (Immersion): | 85.17% World Class |
| Section 2. (Customer Experience Action Statement): | 84.5% Above Average |
| Section 3. (Relationship Building): | 82.14% Above Average |
| Section 4. (Customer Experience Cycle): | 80.98% Above Average |
| Section 5. (Zero risk): | 80.59% Above Average |
| Section 6. (World-class Internal Culture): | 78.3% Above Average |
| Section 7. (World-class Leadership): | 77.23% Above Average |
| Section 8. (Above and Beyond Culture): | 77.55% Above Average |
Overall score: 80.81% Above Average
